Social Security Disability, SSI, the system, and technology

My spouse, like me, is a former disability examiner. However, she is also a current claims rep at a social security field office. She told me something interesting when she got home from yesterday. Well...maybe it's not that interesting since the situation itself is fairly obvious, but I'll pass it on anyway.They had a system outtage of some kind. Not a power outtage, but, rather a problem with