Forrest Landry and the Blog super highway

I came across Forest Landry's blog a moment ago and I was struck by several things he said on his 4pm, April 14th 2006 post (Forrest Landry)." They automatically turn everyone down the first time, because they know that a good 80% will not appeal the decision. And then they turn down almost all the ones who appeal the first time, and they know there's a high percentage who won't go to the judge."